Last updated: January 2026
1. Who we are
Hybrid Anchor Ltd (“Hybrid Anchor”, “we”, “us”, “our”) is a UK-based digital agency providing website design, software development, support, and digital consultancy services.
Registered address:
Hybrid Anchor Ltd
Maxim 1, Maxim Business Park, 2 Parklands Way, Motherwell, ML1 4WR, Scotland
Email: info@hybridanchor.com
2. The legal framework
We process personal data in accordance with:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- The Privacy and Electronic Communications Regulations (PECR)
This policy explains how we collect, use, store, and protect your personal data, and your rights in relation to that data.
3. Personal data we collect
We may collect and process the following categories of personal data:
- Identity data: name, job title, company name
- Contact data: email address, phone number, postal address
- Business data: enquiry details, project correspondence, contracts
- Financial data: billing details, invoices, payment records
- Technical data: IP address, browser type, device information
- Marketing data: communication preferences
- Media: photos or video where provided for business purposes
We do not intentionally collect special category (sensitive) personal data.
4. How we collect your data
We collect data when you:
- Contact us via our website, email, phone, or LinkedIn
- Engage us for services
- Subscribe to communications
- Interact with our website (cookies and analytics)
- Are referred to us by a trusted third party
5. Lawful basis for processing
We only process personal data where we have a lawful basis to do so, including:
Purpose
Responding to enquiries
Delivering contracted services
Invoicing & financial records
Business communications
Marketing communications
Website analytics
Legal or regulatory compliance
Lawful Basis
Legitimate interests
Contract
Legal obligation
Legitimate interests
Legitimate interests or consent
Legitimate interests / consent (cookies)
Legal obligation
6. How we use your data
We use your data to:
- Respond to enquiries and requests
- Deliver and manage our services
- Communicate with clients and partners
- Send relevant business or marketing communications
- Improve our website and services
- Meet legal, financial, and regulatory obligations
7. Marketing communications
We may send marketing communications where:
- You have opted in, or
- We have a legitimate business interest and you are a professional contact
You can opt out at any time by:
- Using the unsubscribe link in emails
- Contacting us at info@hybridanchor.com
We do not sell personal data
8. Data sharing & third parties
We may share personal data with trusted third parties only where necessary, including:
- Hosting and infrastructure providers
- Email and communication platforms
- Accounting and payment providers
- CRM and project management tools
- Professional advisers (legal, financial, compliance)
All third parties are required to process data securely and in accordance with UK GDPR.
9. International data transfers
Some of our service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place, such as:
- UK adequacy regulations
- International Data Transfer Agreements (IDTAs)
- Contractual data protection clauses
10. Data retention
We retain personal data only for as long as necessary:
Data Type
Enquiries
Client records
Financial records
Marketing data
Website analytics
Retention Period
Up to 12 months
Up to 7 years
As required by law
Until opt-out
Up to 26 months
11. Data security
We take data security seriously and implement appropriate technical and organisational measures, including:
- Encrypted servers
- Access controls
- Secure backups
- Staff training
- ISO-aligned security practices
12. Data breaches
In the event of a personal data breach:
- We will notify the ICO within 72 hours where required
- We will notify affected individuals without undue delay where there is a high risk to their rights and freedoms
13. Your rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict processing
- Object to processing (including marketing)
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the ICO
To exercise your rights, contact: info@hybridanchor.com
14. Complaints
If you are unhappy with how we handle your data, you have the right to complain to:
Information Commissioner’s Office (ICO)
www.ico.org.uk
15. Cookies
Our website uses cookies and similar technologies.
For full details, please see our Cookie Policy.
16. Changes to this policy
We may update this policy from time to time.
The latest version will always be available on our website.
17. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact: